Watches/clocks/jewelry items accepted for repair - The customer will be issued a numbered receipt/claim ticket and an approximate timeframe, and an estimate for repair will be provided either at the time of acceptance or up to a few days after (depending on the problem).
Customers will be notified of the estimate via telephone, email, or text message (or immediately in person, if available), and the customer has the responsibility of responding with an approval or non-approval. We are not responsible for the item(s) if the customer does not acknowledge or confirm receipt of the estimate.
We do not accept parts provided by the customer for use in the repair of any item. Watch straps/bracelets are the only exceptions.
At time of drop-off, a full description of the item will be noted on the receipt/claim ticket. If items are imitations/replicas, a separate “Disclosure Form” must be completed and signed by the customer to acknowledge this.
A non-refundable security deposit of half of the cost of all repairs must be paid prior to any work being done.
Work will begin immediately once approval has been given by the customer. Cancellations are not accepted. Full payment will still be due.
Customers will be notified via telephone, email, or text message when the item(s) is ready to be picked up.
Customers MUST provide the original numbered receipt/claim ticket issued in order to claim their property. NO EXCEPTIONS.
In the event that a person other than the original customer comes to claim an item(s), we must have approval by the original customer in writing before we can release the item(s). Approval over the phone is not acceptable. The designated individual(s) must also have the original receipt/claim ticket and acceptable identification (driver’s license, state ID, or passport are the only acceptable forms of ID).
Any items (approved or non-repaired jobs) will be held for 90 days. Pacific In-2 Sta Watch Crystal Co. and its owners/employees are not responsible for items left over 90 days.
Storage charges for items left over 90 days will be assessed, regardless if work was done or not, or if the original estimate was not acknowledged by the customer. Storage fees are $1.00 per day for each item left over 90 days from either the date of initial drop-off (if no work done, estimate not acknowledged by customer) or from date of completion notification (for approved jobs). NO EXCEPTIONS.
Claims made after 90 days will require the original receipt/claim ticket, photo identification (driver’s license, state ID, or passport are the only acceptable forms of ID), and a full description of the item(s).
All items MUST be paid in full (including any storage charges) upon pickup. Cash and credit/debit card are the only acceptable forms of payment. If a customer wishes to pay with a card, acceptable photo identification (driver’s license, state ID, or passport only) must be presented.
An “Item Claim Form” will be filled out for each item released after 90 days, or if an individual other than the original owner is claiming an item. The form MUST be signed and dated by the customer prior to releasing the item. This is done to protect the customer and their property.
Please examine all items carefully before leaving our premises. Any problems noted afterwards will not be honored.
We are not responsible for any mishandling of the item(s) once it has left our premises. Any accidents or damages to the item(s) after leaving our premises will automatically void any and all warranties.
Batteries, crystals, straps, and watches checked for waterproof/water resistance are not covered under warranty. Waterproofing/water resistance testing is not guaranteed.
We do not do any work on watches with module movements, including digital timepieces or timepieces with digital components.
We reserve the right to update our policies at any time.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.